Refund policy

We want you to love your Luxton bag. If something is not right, here is exactly where you stand.

Your 14-day right to cancel Under the Consumer Contracts Regulations 2013, you may cancel your order for any reason within 14 days of receiving it. To do so, email support@luxtonlondon.com with your order number. You then have a further 14 days to return the item.

Condition of returns Items must be returned unused, in their original condition and packaging, with any tags attached. You may inspect an item as you would in a shop, but items that have been used or damaged beyond that may have their refund reduced to reflect the loss in value.

Personalised and monogrammed items Please note that personalised or monogrammed bags are made to your specification. Under Regulation 28 of the Consumer Contracts Regulations 2013, these are exempt from the 14-day cancellation right and cannot be returned or refunded unless they are faulty. Please check your personalisation details carefully before ordering.

Return postage Unless an item is faulty or incorrect, you are responsible for the cost of return postage. We recommend a tracked service, as we cannot refund items we do not receive. 

Refunds Once we receive and inspect your return, we will confirm your refund by email and process it within 14 days to your original payment method. This includes standard outbound delivery, though not any upgraded shipping you chose.

How to start a return Email info@luxtonlondon.com with your order number and reason. We will reply within 3 business days with instructions.